Privacy Policy

1. Introduction

dotCLOUD is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email relay service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (company name, email address)
• Exchange Online configuration details
• Relay user credentials
• Email metadata (sender, recipient, timestamps)
• Payment information (processed securely through Stripe)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our email relay service
• Process your transactions and manage subscriptions
• Send you technical notices and support messages
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

5. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under GDPR, including the right to access, correct, or delete your personal data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Email metadata is retained for statistical purposes in accordance with our retention policy.

7. Third-Party Services

We use third-party services including Stripe for payment processing and Microsoft Exchange Online for email relay. These services have their own privacy policies governing the use of your information.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data

9. Contact Us

If you have questions about this Privacy Policy, please contact us at dotCLOUD Policy/contact.